My Order

  • How do I make changes to an order I’ve already placed?

    For any changes on orders that are already placed, please reach out to us via live chat, phone (1-888-288-8186) or email (webteam@nortonhurley.com).
  • How do I place an order?

    An order may be placed directly on our site or by phone. To order by phone, call 1-888-288-8186. To order online,  click here.
  • What do I do if I receive a defective order?

    If you received a defective order please contact us via phone or email as soon as possible. We’re happy to help.
  • What should I do if I never received my order?

    If you failed to receive your order, please let us know by email (webteam@nortonhurley.com) or by phone (1-888-288-8186). A customer service representative will locate your order and inform you of next steps.
  • When Will My Order Arrive?

    Please login to your account and retrieve your shipping number. You can also contact us on livechat, by phone or use our handy order lookup feature within the livechat. Rest assured that we are here to help! Contact us anytime, your discretion and confidentiality is our top priority.