FAQs

  • Does medicare cover incontinence supplies?

    Norton Hurley is not currently accepting OTC cards or participating in any Medicare programs but we are an FDA approved medical device company. Often times your Medicare or Medicaid provider will reimburse your purchase by giving them your Norton Hurley order receipt.
  • How does Auto Ship work?

    Shop- Add the product from our catalog that fits you best. Checkout- Click the Auto-Ship option on the product that you would like to order & save 10% on every shipment. Choose how often you would like to receive each product. Relax- We will send you an email when your order ships, just wait ...
  • Is it true that your orders are shipped in discreet packaging?

    Yes, all orders are shipped in discreet (plain) boxes.
  • May you give me some advice on my incontinence problem?

    Our customer support representatives are happy able to provide guidance on the products that best fit the type of incontinence you experience. Additionally, for medical advice, it is often safer to see a continence consultant or a doctor for incontinence advice that is related to the use of medic...
  • What is an adult diaper?

    An adult diaper is a kind of underwear that allows one to urinate or defecate in a discreet manner. When diapers become soiled, they require changing; this process can be performed by a second person such as a caregiver if necessary. Failure to change a diaper on a regular enough basis can result...
  • Where are you located?

    Norton Hurley is headquartered in Spearfish, SD and Johnson City, TN. Though we are always expanding! Our goal is to get incontinence and feminine hygeine to your door as quickly as possible. By having new locations across the United States, we are able to achieve less carrier time (FedEx, UPS,...